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Заголовок: Safepal wallet extension setup guide and recovery help
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Install and Configure Your Safepal Wallet Extension With Step-By-Step Recovery Instructions

Install the Safepal Wallet extension directly from the official Chrome Web Store or the Safepal website. This step protects you from fraudulent copies designed to steal your recovery phrase. Once added to your browser, click the extension icon to launch the setup process.


You will face a clear choice: create a new wallet or import an existing one. For a new wallet, the extension will generate a unique 12-word mnemonic seed phrase. Write each word down in the exact order presented, using pen and paper. This phrase is your master key; never save it digitally or share it with anyone.


After recording, you will verify the phrase by selecting the words in the correct sequence. This confirmation ensures you have a flawless backup. The wallet then prompts you to set a secure password, which encrypts your extension's local data. Remember, this password alone cannot restore your wallet on a new device.


If you need to recover your wallet, select the import option. Carefully enter your entire 12-word phrase, with each word separated by a single space. Double-check for typos, as a single mistake will prevent access. For hardware wallet users, choose the "Connect Hardware Wallet" option to link your Safepal device directly for secure transaction signing.


Take a moment to explore the extension's settings. Here, you can manage your networks, add custom tokens, and adjust security preferences. Always ensure you are interacting with the correct website when using the extension's built-in Web3 browser or connecting to decentralized applications.

Installing the Safepal Extension from the Official Store

Open the Chrome Web Store directly from your browser. Use the search bar to find "Safepal Wallet." Ensure the developer listed is "Safepal" and check for the official logo to confirm authenticity.


Click the blue "Add to Chrome" button on the extension's page. A confirmation dialog will appear, detailing the data the extension can access. Review this information, then select "Add extension" to proceed with the installation.


The browser will download and install the extension automatically. You will see the Safepal icon appear in your browser's toolbar, typically in the top-right corner. A new tab might open, welcoming you to Safepal.


Click the newly added Safepal icon in your toolbar to launch it. The extension will present you with a clear choice: create a new wallet or import an existing one using your recovery phrase. For a fresh start, choose "Create Wallet."


Follow the on-screen instructions carefully. You will set a strong password specifically for the extension's access. The system will then generate your unique, 12-word secret recovery phrase. Write each word down in the exact order shown on a physical piece of paper.


Confirm your recovery phrase by selecting the words in the correct sequence when prompted. This step verifies your backup and completes the installation. Your wallet is now ready to connect to decentralized applications and manage assets securely.

Creating a New Wallet and Securing Your Seed Phrase

Select "Create New Wallet" within the SafePal extension. The software will generate a unique 12-word mnemonic phrase for you.


Write each word in its exact order on the official SafePal Backup Card or a durable material like stainless steel. Follow this process:


Find a completely private space without cameras or onlookers.
Record the words with a pen, double-checking the spelling.
Never save the phrase digitally–avoid photos, cloud notes, or text files.


Confirm your backup by accurately selecting the words in the correct sequence when prompted by the extension. This step verifies your record and activates the wallet.


Store your physical backup in two separate, secure locations. A fireproof safe and a secure safety deposit box are reliable options. This protects your recovery phrase from both physical damage and unauthorized access.


Treat your seed phrase as the master key to all your assets. Anyone with these words can control your funds from any device. The extension cannot restore your wallet without them.


For ongoing security, consider these actions:


Use a strong, unique password for the SafePal extension itself.
Enable all available in-app security features, like transaction signing requirements.
Never enter your seed phrase on any website or share it with support personnel.


Your written phrase is the only recovery tool. Keeping it secure and offline ensures you maintain access to your wallet regardless of what happens to your computer or browser.

Connecting the Extension to Your Hardware Device

Grab your SafePal S1 hardware wallet and the USB cable that came with it. Connect the device directly to your computer's USB port, avoiding hubs or docks that can cause connection problems.


Power on your SafePal S1 by pressing the button. On the device screen, select 'Connect to Wallet' from the main menu. This puts the hardware wallet into pairing mode, ready to be discovered.


Now, open the SafePal browser extension on your computer. Click the 'Connect Hardware Wallet' button within the extension interface. A list of available devices will appear; select your SafePal S1 from this list.


Your hardware device will display a 6-digit pairing code. Confirm that this exact code matches the number shown in your browser extension. This verification step ensures you are connecting to the correct device and not a malicious imitation.


After confirming the code, click 'Pair' in the extension. A successful connection message will appear. Your extension is now linked to your hardware wallet, acting as a secure bridge for viewing balances and preparing transactions.


For future sessions, you typically only need to connect the USB cable and power on the device. The extension will often recognize it automatically, but you may need to select it again from the connection menu if it doesn't.


If the extension cannot find your device, try a different USB cable or port. Ensure no other crypto wallet software is running in the background, as it can interfere with the connection. Refreshing the extension page or restarting your browser usually resolves temporary communication glitches.

Adding Custom Token Networks to Your Portfolio

Open your SafePal extension and click the '+' icon on your main portfolio view. Select 'Add Custom Token' to begin the process.


You will need the token's contract address for this. Find this address on the project's official website or a trusted block explorer like BscScan or Etherscan. Copy the full address carefully. Returning to the SafePal window, paste the contract address into the designated field. The extension will usually auto-populate the token's symbol and decimal places. Double-check this information matches the official source before proceeding.


Pay close attention to the network selection. The contract must be added to its native blockchain. For example, a token built on Polygon requires the Polygon network to be selected in the dropdown menu, not Ethereum or BNB Smart Chain. If the required network isn't listed, you must first add the RPC details for that blockchain via the extension's network settings.


After confirming the details, click 'Add'. The custom token will now appear in your portfolio list, allowing you to track its balance directly. You can view and manage all your added custom tokens later from the same portfolio management section. If a balance doesn't show, verify the network and contract address; even a single wrong character will link to a different, possibly empty, wallet.

Recovering Your Account Using a Backup Seed Phrase

Open your SafePal extension and click the "I have a wallet" button on the welcome screen.


Select "Recover Wallet" and choose the number of words in your seed phrase, typically 12 or 24. Carefully type your words in the exact order, using a single space between each one. Double-check for spelling errors; this step demands precision.


After entering the phrase, set a new, strong password for your extension access. This password encrypts the wallet locally on your device.


You will then be asked to verify several words from your phrase by selecting them in the correct sequence. This confirms you recorded the backup accurately.


Once verified, your wallet will restore with all its assets and transaction history. The extension will display your balances immediately. For added security, consider sending a small test transaction to confirm full control.


If the process fails, re-enter the seed phrase slowly. Verify each word against your backup sheet; a single wrong or misspelled word will cause an error. Never share your seed phrase or enter it on any website.

FAQ:
I installed the Safepal extension, but it's asking for a "Wallet Connect" or "Safepal App" connection. I don't have the mobile app. Can I use the extension alone?

No, you cannot use the Safepal browser extension as a standalone product. It is designed specifically to work with the Safepal hardware wallet (like the S1 or S1 Pro) or the Safepal mobile app. The extension acts as a bridge between your browser and those devices. If you only want a software wallet, you should set up the Safepal mobile application directly on your phone. The extension's purpose is to let you interact with web3 dApps securely by signing transactions through your connected, more secure device.

During setup, I wrote down my 12-word phrase, but now the extension is also showing a "Secret Recovery Phrase" with 15 words. Which one is correct?

Both are correct, but they serve different purposes. The 12-word phrase is your standard mnemonic seed, used by most wallets for recovery. The 15-word phrase is specific to Safepal and is called the "Safepal Recovery Phrase." It contains your standard 12 words plus 3 extra words derived from your wallet's password. You must use the exact phrase set the wallet gives you. If you backed up 12 words, use those 12. If the wallet generated 15 during your specific setup, you must back up and use all 15. Never mix them. Trying to restore a 15-word phrase with only 12 words will not work.

My computer crashed and I lost the extension. How do I get my wallet back?

Recovering your wallet is straightforward if you have your recovery phrase. First, re-install the Safepal extension from the official Chrome Web Store. Open it and choose "Import Wallet" or "Recover Wallet." You will be prompted to enter your secret recovery phrase (the 12 or 15 words you saved during setup). Type them in the exact order, separated by spaces. After entering the phrase, you can set a new password for the extension interface. This process downloads your wallet data from the blockchain; your funds are not stored in the extension itself. As long as you have the correct phrase, you will regain access to all your assets and transaction history.

Is it safe to connect my Safepal hardware wallet to the browser extension on a public computer?

Connecting your hardware wallet to a public computer via the extension is significantly safer than using a software wallet alone, but requires caution. The private keys never leave your hardware device. However, you are still at risk from malicious software that could alter transaction details on the screen before you confirm them on your hardware wallet. For maximum safety on a public machine, avoid it if possible. If you must, double-check every single detail (recipient address, amount, network) on your hardware wallet's screen before pressing the confirm button. Do not install any extra software or extensions, and clear all browsing data after your session.

I connected my mobile app to the extension, but transactions are slow or failing. What can I check?

Several common issues can cause this. First, verify that both your phone and computer are on a stable internet connection. Second, ensure the QR code connection between the app and extension is still active; sometimes it times out and needs re-scanning. Third, check the blockchain network congestion on the network you're using (like Ethereum or BSC); high traffic causes delays and higher fees. You can adjust the gas fee in the transaction preview for a faster confirmation. Finally, restart both the mobile app and the browser extension. This often clears temporary glitches in the communication bridge.